FAQ

FAQ

What forms of payment do you accept?

  • We currently accept payment by credit card or PayPal.

How long does it take to process and ship my order? 

  • Orders are typically processed within 1-2 business days. If there is any delays we will notify you.
  • Orders placed on holidays and weekends are processed the following business day.
  • Shipping time is dependent upon shipping method, size of package and location. You will receive an email when your package has been shipped and the expected arrival date.
  • Shipping order within Puerto Rico usually arrived within 1-2 business day. 
  • Keep in mind that "Shipping time" is in addition to standard processing time. Shipping times are estimates, and are not guaranteed.

  • We only offer Standar and Priority Mail through USPS. 

Where do you ship from?

  • We are located in the beautiful island of Puerto Rico, a United States Territory, and ship all orders from San Juan via USPS (United State Postal Service).

Which carrier do you use to ship my order?

  • We currently ship within the USA using USPS. We cannot be responsible for transit times, which is the responsibility of the carrier. 
  • Once your package is with USPS we have no control of the package. 

Do you offer free shipping?

  • Yes, we offer free standard ground shipping (3-5 business days) for all domestic orders (USA & Puero Rico) of $75 and higher.

How do I receive a discount code?

  • Super Easy! Sign up for our newsletter! We won't spam you!.
  • Follow us on Instagram @cecivictoriapr for flash sales!
  • Policies and prices are subject to change.

What happens if I’m not happy with my purchase?

  • If you are not 100% satisfied with your purchase, send us an email within 3 days upon receipt of your order and we will get it all sorted out!

How long do I have to return my purchase?

  • You have 7 days to send back all unused and unopened regular priced items. Please note that sale items, custom products, party boxes, and seasonal/holiday merchandise may not be returned. 

  • Customers are responsible for return shipping costs. 

    How do I return my unopened, unused items?

    • To initiate a return, simply send an email to: shopcecivictoria@gmail.com.

     When will I receive my package?

    • Tracking numbers are emailed to you once we created your label. You can track the shipment by clicking on the link button in your confirmation email. 
    • Packages in the USA arrive usually within 3-5 business days with standard shipping.  
    • Packages in Puerto Rico arrive usually within 1-2 business day. 
    • We are not responsible for any delays due to weather or any other unforeseen accidents on behalf of USPS.
    ¡Hola!
    CELEBRATING AT HOME

    Hello! We're, Cecil & Dilany, a sister team who, with a shared love for celebrating everything, home decor, all things sparkly,  opened CeciVictoria in October 2019. Our vision was a one-stop-shop of hand selected goods that will help you make memories at home.

    At CeciVictoria we carefully curate premium-quality, modern party goods and decor for people to plan their own stylish parties and to get on-trend gifts, apparel and accessories.  We want you to  be able to shop from the comfort of home with a cup of coffee or a big glass of wine.

    Everything is thoughtfully selected to inspire moms and kids everywhere.

    BEHIND THE NAME

    CeciVictoria is inspired by our two rebel princesses, Cecilia and Victoria. Cecilia is a tween princess with an attitude and a thirst for knowledge and adventure. Victoria is our little princess who seeks only one thing… happy times!!!

    Family Blog

    Follow our adventure in homeschooling, cooking, travel and more in our microblog on cecivictoriatheblog in Instagram. 

    CRAFTING

    We love crafting and making art. Stay tuned for our blog posts with ideas on craft, party ideas and lovely things we find around the web. 

    SMALL BUSINESS

    We appreciative of your support every day and your choice to "shop small and local" and are confident you will find something you love among our curated collections.