FAQ

FAQ

What forms of payment do you accept?

  • We currently accept payment by credit card or PayPal.

How long does it take to process and ship my order? 

  • Orders are typically processed within 1-2 business days. If there is any delays we will notify you.
  • Orders placed on holidays and weekends are processed the following business day.
  • Shipping time is dependent upon shipping method, size of package and location. You will receive an email when your package has been shipped and the expected arrival date.
  • Shipping order within Puerto Rico usually arrived within 1-2 business day. 

  • Keep in mind that "Shipping time" is in addition to standard processing time. Shipping times are estimates, and are not guaranteed.

  • We only offer Standar and Priority Mail through USPS. 

Where do you ship from?

  • We are located in the beautiful island of Puerto Rico, a United States Territory, and ship all orders from San Juan via USPS (United State Postal Service).

Which carrier do you use to ship my order?

  • We currently ship within the USA using USPS. We cannot be responsible for transit times, which is the responsibility of the carrier. 
  • Once your package is with USPS we have no control of the package. 

Do you offer free shipping?

  • Yes, we offer free standard ground shipping (3-5 business days) for all domestic orders (USA & Puero Rico) of $59 and higher.

How do I receive a discount code?

  • Super Easy! Sign up for our newsletter! We won't spam you!.
  • Follow us on Instagram @cecivictoriapr for flash sales!
  • Policies and prices are subject to change.

What happens if I’m not happy with my purchase?

  • If you are not 100% satisfied with your purchase, send us an email within 3 days upon receipt of your order and we will get it all sorted out!

How long do I have to return my purchase?

  • You have 7 days to send back all unused and unopened regular priced items. Please note that sale items, custom products, party boxes, and seasonal/holiday merchandise may not be returned. 

  • Customers are responsible for return shipping costs. 

    How do I return my unopened, unused items?

    • To initiate a return, simply send an email to: shopcecivictoria@gmail.com.

     When will I receive my package?

    • Tracking numbers are emailed to you once we created your label. You can track the shipment by clicking on the link button in your confirmation email. 
    • Packages in the USA arrive usually within 3-5 business days with standard shipping.  
    • Packages in Puerto Rico arrive usually within 1-2 business day. 
    • We are not responsible for any delays due to weather or any other unforeseen accidents on behalf of USPS.