FAQ
FAQ
What forms of payment do you accept?
- We currently accept payment by credit card,PayPal or Ath Movil.
How long does it take to process and ship my order?
- Orders are typically processed within 1-2 business days. If there is any delays we will notify you.
- Orders placed on holidays and weekends are processed the following business day. All orders placed on a Friday after 12 pm will be processed the following Monday. We do not ship on Saturdays. No pickups on weekends.
- You will receive an email when your package has been shipped and the expected arrival date.
- Shipping order within Puerto Rico usually arrived within 1-2 business day.
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Keep in mind that "Shipping time" is in addition to standard processing time. Shipping times are estimates, and are not guaranteed.
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We only offer Standard and Priority Mail through USPS.
Where do you ship from?
- We are located in the beautiful island of Puerto Rico, a United States Territory, and ship all orders from San Juan via USPS (United State Postal Service).
Which carrier do you use to ship my order?
- We currently ship within the USA using USPS. We cannot be responsible for transit times, which is the responsibility of the carrier.
- Once your package is with USPS we have no control of the package.
Do you offer free shipping?
- Yes, we offer free standard ground shipping (3-5 business days) for all domestic orders (USA & Puero Rico) of $100 and higher.
How do I receive a discount code?
- Super Easy! Sign up for our newsletter! We won't spam you!.
- Follow us on Instagram @cecivictoriapr for flash sales!
- Policies and prices are subject to change.
What happens if I’m not happy with my purchase?
- If you are not 100% satisfied with your purchase, send us an email within 3 days upon receipt of your order and we will get it all sorted out!
How long do I have to return my purchase?
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You have 7 days to send back all unused and unopened regular priced items. Please note that sale items, custom products, party boxes, and seasonal/holiday merchandise may not be returned.
- Customers are responsible for return shipping costs.
How do I return my unopened, unused items?
- To initiate a return, simply send an email to: shopcecivictoria@gmail.com.
When will I receive my package?
- Tracking numbers are emailed to you once we created your label. You can track the shipment by clicking on the link button in your confirmation email.
- Packages in the USA arrive usually within 5-6 business days with standard shipping.
- Packages in Puerto Rico arrive usually within 1-2 business day.
- We are not responsible for any delays due to weather or any other unforeseen accidents on behalf of USPS.
Do you offer pickup?
Pickup Policy
- We offer local pick up at our Warehouse located in calle Dr. Ramos Mimoso Suite 200 in Guaynabo 1-2 days a week and by appointment. Please check our instagram stories for schedule updates or contact us via email (shopcecivictoria@gmail.com).
- There is NO HANDLING FEE for picked up orders.
- Orders must be picked up within a 15 day period. If they are not picked up after 15 days, we will return the order to inventory. You will receive a refund for your order minus a 25% restocking fee.